Terms of service

1. The agreement

These terms govern your use of the renewals360.com website and, once your company subscribes, the Renewals360 platform, operated by Renewals360 Pty Ltd ("Renewals360", "we", "us"). By using the site or platform you accept these terms. If you subscribe on behalf of a company, you confirm that you are authorised to bind it, and "you" includes that company.

If your company signs a separate subscription agreement with us, that agreement prevails over these terms to the extent of any conflict.

2. Company information

Provided in terms of section 43 of the Electronic Communications and Transactions Act, 25 of 2002 (ECTA): Renewals360 Pty Ltd, a private company incorporated in South Africa. Website: renewals360.com. Email: hello@renewals360.com. Company registration number and physical address: to be completed by the founders before launch.

3. The service

Renewals360 provides a renewal and obligation management platform: a forward view of renewals, expiries and recurring obligations, with ownership, reminders, escalation, transaction records and budgeting tools.

The platform supports your team's decisions; it does not make them. Responsibility for acting on notifications, for the accuracy and completeness of the data entered, and for commercial decisions about renewals remains with your organisation. The platform is not legal, financial or procurement advice.

4. Accounts and access

You are responsible for keeping account credentials confidential and for activity under your accounts. Tell us promptly if you suspect unauthorised access. Viewer access is free and unlimited on every plan; the number of tracked obligations determines your tier.

Information you give us when subscribing must be accurate and kept up to date, including billing contacts.

5. Fees and billing

Plans are billed monthly or annually, as selected, on the tier matching the number of obligations under management. Fees are stated in South African rand and exclude VAT unless stated otherwise; VAT is added where applicable.

If your obligation count crosses a tier boundary, we flag it and move you up at the next billing cycle. We never freeze your data or block additions mid-month.

We may change pricing on reasonable written notice, effective from your next renewal of the subscription, never mid-term. Founding-customer pricing is locked for the period stated when it was agreed.

If an invoice is overdue we will remind you before anything else happens. If it remains unpaid after reasonable notice, we may suspend access until payment is made. Suspension does not delete your data.

6. Term and cancellation

Monthly subscriptions may be cancelled at any time, effective at the end of the current billing period. Annual subscriptions run their term (annual pricing includes two months free) and then renew for a further term unless cancelled before the renewal date. We will remind you before the renewal date; a renewals company that auto-renewed you silently would be a poor advertisement for itself.

On cancellation your company can take a complete export of its data. We retain platform data for a reasonable wind-down period so exports can be completed, and then delete it in line with the privacy policy and any agreed retention schedule.

7. Your data, and POPIA roles

Your data is yours. Records, documents and history your team loads into the platform belong to your organisation, and nothing in these terms transfers ownership to us.

For personal information contained in your platform data, your organisation is the responsible party under the Protection of Personal Information Act, 4 of 2013 (POPIA), and Renewals360 acts as an operator under sections 20 and 21: we process that information only for the purposes of providing the service, on your instructions, under obligations of confidentiality, and with the security safeguards described in the privacy policy and on the security page.

We will notify you without undue delay if we have reason to believe your platform data has been accessed by an unauthorised person, so that your organisation can meet its own obligations under POPIA.

We do not sell your data, we do not share your renewal data with suppliers, and we do not use it to compete with you or to quote on your renewals.

8. Acceptable use

You may not use the service to store or distribute unlawful content, to infringe the rights of others, or to attempt to gain unauthorised access to our systems or anyone else's.

You may not resell, sublicense or make the platform available to third parties except as your plan allows (MSP and group plans include client portfolios), and you may not reverse engineer the platform except to the extent the law permits notwithstanding this clause.

We may set fair-use limits to protect the service for all customers; we will tell you if you are near one.

9. Intellectual property

The platform, website, and everything we built (software, design, trade marks, content) remain the property of Renewals360 Pty Ltd or our licensors. Your subscription grants your organisation a non-exclusive, non-transferable right to use the platform for its internal business (and, on MSP plans, for its clients) for the duration of the subscription.

If you send us feedback or suggestions, we may use them to improve the product without obligation, and without acquiring any rights in your data.

10. Availability, support and changes

We work to keep the service available, monitored and backed up, and we schedule maintenance outside South African business hours where practical. No online service can promise uninterrupted availability, and we do not, unless a service level agreement is expressly agreed in writing.

We improve the platform continuously. We will not remove material functionality your plan depends on during a paid term without a reasonable alternative.

Support is included in every plan, from the people who built the product.

11. Warranties and disclaimers

We warrant that we will provide the service with reasonable skill and care. Except as expressly stated in these terms, the service is provided as described on this website, and all other warranties are excluded to the extent the law allows.

The platform is a tool for managing renewals. It reminds, escalates and records; it cannot act on your behalf. We are not responsible for the consequences of a renewal that was missed because information was not captured, was captured incorrectly, or where notifications were not acted on.

Nothing in these terms excludes or limits any right you have, or liability we bear, that cannot lawfully be excluded or limited, including under the Consumer Protection Act, 68 of 2008, where it applies.

12. Limitation of liability

To the extent the law allows: neither party is liable to the other for indirect, special or consequential damages, or for loss of profits, revenue or data (except for a party's breach of its confidentiality or data obligations); and our total aggregate liability arising out of or in connection with the service is limited to the subscription fees paid by your organisation in the twelve months preceding the event giving rise to the claim.

Nothing limits liability for fraud, or for any other liability that cannot lawfully be limited.

13. Indemnity

You indemnify us against third-party claims arising from your organisation's content or its unlawful use of the service, to the extent the claim is not caused by our breach of these terms.

14. Suspension and termination for breach

Either party may terminate on written notice if the other commits a material breach and fails to remedy it within 14 days of written notice. We may suspend access immediately where necessary to protect the service or comply with law, and we will tell you why and restore access as soon as the reason falls away.

On termination for our unremedied material breach, we will refund the unused portion of any prepaid fees. Data export on exit works the same as on cancellation (section 6).

15. Force majeure

Neither party is liable for failure to perform (other than payment obligations) caused by events beyond its reasonable control, including power or connectivity failures affecting the country at large, provided the affected party takes reasonable steps to mitigate and resume.

16. Notices

Formal notices to us go to hello@renewals360.com (and, once completed below the legal review, to our registered address as domicilium citandi et executandi). Notices to you go to the billing and administrative contacts your organisation has given us. Email notices are effective on the first working day after sending, unless a delivery failure is received.

17. Governing law and disputes

These terms are governed by the law of the Republic of South Africa. The parties will first attempt in good faith to resolve any dispute between senior representatives; failing that, either party may approach a South African court with jurisdiction. Nothing prevents either party from seeking urgent relief.

18. General

These terms and the privacy policy are the whole agreement between us regarding the website and platform, unless a separate subscription agreement applies. If any clause is unenforceable, the rest remain in force. A failure to enforce a right is not a waiver of it. You may not cede or assign your rights without our written consent, not unreasonably withheld; we may assign to a successor of our business on notice to you.

We may update these terms from time to time; material changes will be notified to subscribers by email and take effect on your next renewal, never mid-term. Effective date: 26 August 2026. Questions: hello@renewals360.com.